Aman Tokyo Review: What Guests Say, and Is It Worth It?

How we wrote this: we have not stayed at Aman Tokyo for this article. It is a summary of published guest reviews, mainly the 695 on TripAdvisor and a 2025 review by Dorsia Travel from a fourth stay, with the hotel's facts checked against Aman's own site. The verdict at the end is ours. We have no commercial relationship with Aman, and this page carries no affiliate links.

Aman Tokyo was the hotel that changed what a luxury hotel in Tokyo could look like. When it opened on 22 December 2014, at the top of a new tower in the Otemachi financial district, it brought the hushed, spare style of Aman's remote resorts into the middle of the city. Twelve years on, it still has some of the best reviews in Tokyo, but it now has serious competition, including from Aman itself. Here is what the people who have paid to stay there say.

The hotel at a glance

What guests love

The lobby. Nearly every review starts here. On the 33rd floor, under a ceiling of washi paper stretched like a vast lantern, with a garden of stone and water in the middle and the city through the windows, it is the moment most guests describe as the reason they booked. Even critical reviewers agree it lives up to its reputation.

The space. Tokyo hotel rooms are famously small. Aman's entry-level rooms are 71 square meters, larger than many hotels' suites, with sliding washi screens between the bedroom and living area. Guests repeatedly mention the deep stone furo bath set against the window, the heated floors and the quiet; TripAdvisor guests give the rooms 4.8 out of 5 and sleep quality 4.7.

The pool and spa. The 30-meter pool, lined in dark stone with the city below, is the other thing everyone photographs. The spa, with its onsen-style baths, gets some of the warmest comments, and Dorsia's 2025 review notes the gym was recently refitted.

Being known. The best service stories are small: staff who use your name from the second day, a room set up as requested before arrival, someone walking a solo guest to Tokyo Station with their luggage and tickets. Families describe toys and handwritten notes for children.

The location, for some. It is a short walk from Tokyo Station, the Shinkansen and the Narita Express, and close to Nihonbashi's department stores. The Imperial Palace gardens are right below.

The Imperial Palace East Gardens, which Palace Garden view rooms look down on.

What keeps going wrong

Food and drink. This is the most consistent complaint, even in otherwise glowing reviews. Guests describe breakfasts with long waits at each stage, an Italian restaurant with small portions, room service that missed, and dining hours enforced strictly enough that, as one guest put it, missing a cutoff meant missing the menu entirely, though the restaurants appear to share a kitchen. One reviewer's tip was simply to eat elsewhere.

Value. TripAdvisor guests rate value 3.9 out of 5, the hotel's lowest score by some distance. A June 2026 guest who paid about US$4,000 for one night summed it up as "top 10 in Tokyo, but not top 3 if you include value."

Service that slips. Most guests describe the service as excellent, but a minority report a confused check-in, slow responses, or staff whose English made phone requests difficult, which feels out of place at this price.

The view depends on the side. Rooms facing the Imperial Palace gardens get the green expanse below and, on clear mornings, Mount Fuji. Rooms on the city side can look straight at other office towers and construction. Several guests say the garden view is essential.

A business district. Otemachi is busy on weekdays and quiet at night and on weekends. Some guests like the calm; others find there is little to walk out to in the evening.

Showing its age, slightly. The Dorsia reviewer, on a fourth stay, still rated it 4 out of 5 and praised the service as faultless, but felt Aman Tokyo is no longer the automatic choice now that newer hotels have arrived. Smaller gripes recur: a small TV, noisy toilets, and bathrooms that feel tight in some suites.

Which room to book

Ask for a Deluxe Palace Garden View room. It is the same 71 m² as the standard Deluxe room, but faces the Imperial Palace gardens rather than the neighboring towers. If you are paying for a suite, check which way it faces before you book.

The alternatives

Our take

Aman Tokyo is worth it if what you want from a hotel is space and silence in a city that has little of either: a big, beautiful room, a bath with a view, a pool in the sky and staff who remember you. On those terms, reviewers say it still delivers, and its rooms are among the largest in Tokyo.

It is not worth it if you judge a hotel by its restaurants or by value for money. On those, guests have been saying the same things for years. Book it for two or three nights, ask for a Palace Garden view, spend your evenings eating in the city rather than the hotel, and you will get what it does best. If you want something newer or livelier at a similar price, look at Janu or Bulgari first.

For how it compares with the city's other top hotels, see our ranking of Tokyo's best luxury hotels and our Janu Tokyo review. For where to base yourself at any budget, see where to stay in Tokyo.

FAQ

Is Aman Tokyo worth the price? For the rooms, spa and calm, most guests say yes. For food, drink and value for money, many say no. TripAdvisor guests rate it 4.3 out of 5 overall and 3.9 for value.

How much does Aman Tokyo cost? Around US$3,300–US$3,700 a night for a mid-October 2026 date on TripAdvisor's partner sites, before tax. Prices vary widely by date and room.

Which floors is Aman Tokyo on? Floors 33 to 38 of the Otemachi Tower, with the lobby and lounge on the 33rd floor. The Café by Aman is at ground level, in the small Otemachi Forest beside the tower.

Which room view is best? The Palace Garden view, over the Imperial Palace East Gardens. City-view rooms can face neighboring towers.

Is Aman Tokyo or Janu Tokyo better? They are different hotels from the same company. Aman Tokyo is quieter and more spacious; Janu, opened in 2024 at Azabudai Hills, is livelier, with more restaurants and a large spa.

How do I get to Aman Tokyo from the airport? From Narita, the Narita Express runs to Tokyo Station, 10–15 minutes' walk or a short taxi ride from the hotel. From Haneda, a taxi takes about 30 minutes in normal traffic.